Delivery Information

We deliver worldwide via DHL. In most cases our stingy brim hats take 1 week to arrive. Shipping charges and delivery times may vary by the products ordered and the shipping destination. Exact shipping charges and estimated delivery times are automatically calculated during the checkout process.

Return policy highlights

If you need to return any item to us, please send it back to us within 14 days of receipt of the order (unless faulty). Where a product has been personalised for you, unless faulty, we're unable to refund or offer an exchange.

It's important that any items returned to us, unless faulty, are returned in a re-saleable condition. We would like this to mean that you've kept all original packaging and labels, and that it's unused.

We would recommend that you return your items via registered post (you will need to pay for delivery which is non-refundable unless faulty).

For more information, view our full Returns and Exchanges information.

Full Returns&Exchanges policy

You have a legal timeframe of 14 days - as of the delivery of your order - within which you must inform us that you’d like to return the items and specify the reason for it and return the item.

To return an item(s) please send it with your invoice and goods to:

Stingybrims.com, Krisjana Barona 3, Riga, Latvia

LV-1050.

We recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange. We are only able to exchange items for the same product including the same product in different size and/or color (subject to availability).

Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

If a full refund including the original delivery costs is required, we need to be informed fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after we have been informed of the cancellation, however you will be responsible for the cost of returns the goods to us. If a return is payable to you we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.

The returned goods do not need to be in their original packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

Faulty products

We carefully check our items before shipping to ensure you get the best quality goods for your family. If you believe the item you received is faulty, please contact our customer service representatives via email info@stingybrims.com and describe the problem.